Routing & Home Delivery2021-11-26T15:31:55+01:00

Offer Customers a Highly Differentiated Buying and Delivery Experience

Home Delivery is all about “profitable choice” and an overall positive delivery experience serves as a foundation for higher customer loyalty. Descartes can help turn what has traditionally been a cost-focused activity into one that is a customer-facing competitive advantage. Enable your customers to pick the delivery times and service options they want during the order process, based on parameters that are good for your business. You’ll also gain greater control over delivery execution whether you operate your own delivery fleet or subcontract to third party carriers.

Key benefits

  • Differentiate customer service through flexible time-window choices for delivery

  • Increase revenue through premium delivery services or time windowschoices for delivery

  • Reduce costs by optimizing routes and steering consumers to optimal delivery times

  • Improve delivery execution through same day/next day scheduling

  • Enhance customer service with mobile-enabled proof of delivery and automated pre- and post-delivery notifications

Feature highlights

Dynamic Online Appointment Booking

Interacts with the customer during the order process to provide unique and optimal delivery appointments and service options

Continuous “Always-on” Route Optimization

Continues to optimize after the delivery appointment time is taken and continually makes incremental improvements for better results

Automatic Vehicle Location (AVL)

Next-generation GPS technology for real-time monitoring of vehicles and delivery personnel in the field

Integrated Mobile Applications

Bi-directional real-time communications for managing route execution, status updates and proof-of-delivery


Engages customers during the delivery cycle thorough automated email, voice or text to help reduce “no shows” and conduct post-delivery satisfaction surveys

See how customers succeed with Descartes Ecommerce solutions

Seamlessly up sell value-added services with delivery choice

John Lewis Partnerships

Increased delivery capacity

Ecommerce Has Grown Into a Major Business Pillar

B+S Logistik

of our business is now B2C ecommerce & combination B2B/B2C commerce

Flexibly keeping pace with seasonal shipping peaks


$600k+ Savings per year though efficient processes

Whitepapers & Webinars

Whitepaper: Countering the Costs of Ecommerce Returns

The Ultimate Guide to Pick, Pack, and Ship Like A Top Player in Ecommerce

whitepaper ultimate guide pick pack ship like top player ecommerce

Web Seminar Recording:

2nd Annual Ecommerce Supply Chain & Logistics Trends Study

News and trends in Ecommerce

Learn more about our solutions

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