Offer Customers a Highly Differentiated Buying and Delivery Experience
Home Delivery is all about “profitable choice” and an overall positive delivery experience serves as a foundation for higher customer loyalty. Descartes can help turn what has traditionally been a cost-focused activity into one that is a customer-facing competitive advantage. Enable your customers to pick the delivery times and service options they want during the order process, based on parameters that are good for your business. You’ll also gain greater control over delivery execution whether you operate your own delivery fleet or subcontract to third party carriers.
Key benefits
Feature highlights
Dynamic Online Appointment Booking
Interacts with the customer during the order process to provide unique and optimal delivery appointments and service options
Continuous “Always-on” Route Optimization
Continues to optimize after the delivery appointment time is taken and continually makes incremental improvements for better results
Automatic Vehicle Location (AVL)
Next-generation GPS technology for real-time monitoring of vehicles and delivery personnel in the field
Integrated Mobile Applications
Bi-directional real-time communications for managing route execution, status updates and proof-of-delivery
